The Keta Municipal Assembly joined institutions across the country to celebrate this year’s Client Service Week under the inspiring theme, “Mission Possible.”

As part of the celebration, organized by the Client Service Office in collaboration with the Administration and MIS Unit, a special presentation was held at the Assembly’s Conference Room, led by the Head of the Human Resource Department, Mr. Jones Nketiah. The session brought together the Municipal Coordinating Director, Mr. Seth Kpodji, Heads of Departments and Units, and staff of the Assembly.

In his presentation, Mr. Nketiah took participants through the core fundamentals of service excellence, which included Client Receipt, Information Management, Enquiry and Complaint Handling, Public Relations, and Documentation.

He also emphasized the five pillars of excellence — Courtesy and Respect, Promptness, Transparency, Accountability, and Feedback — as essential values every staff member must uphold in delivering quality public service.

Participants were reminded that “Every Staff Member Makes the Difference” through Professional Presence, Effective Communication, Cross-Department Collaboration, Innovation and Initiative, and Integrity and Confidentiality.

The presentation also highlighted key challenges affecting the Assembly’s service delivery, such as delayed responses, communication gaps, resource constraints, low staff motivation, and weak feedback systems.

To address these, Mr. Nketiah outlined strategies for transformation, including continuous training, strengthening systems, improving workflow, recognizing excellence, and leveraging technology to enhance efficiency and client satisfaction.

Speaking at the event, the Municipal Coordinating Director, Mr. Seth Kpodji, commended the staff for their dedication and urged them to sustain the culture of excellent service. He reaffirmed the Assembly’s commitment to maintaining a client-friendly environment, ensuring transparency and accountability, delivering prompt services, and promoting innovation and teamwork.

He concluded with a motivating message: “Good service is not an act; it is a culture. Let’s go the extra mile — Mission Possible.”